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AHA Journals Online SUBSCRIBER HELP & SERVICES:
Frequently Asked Questions
about Institutional Subscriptions

  1. My institution has a subscription to one (or more) and access to one (or more) of the AHA Journals Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

    When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

    Your institutional subscription has not yet been activated.

    The person who "activated" the online subscription did not enter in all needed IP addresses for your institution.

    The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server.

    What should I do?

    1. Send us Feedback so we can begin to diagnose the problem.
    2. Talk to your librarian, and let them know you are having trouble.

  2. My library subscribes to the paper edition of one (or more) of the AHA Journals, but I can't get access to it online. Why?

    Online access is not included with institutional print subscriptions. Your institution may not have online access. Notify your library that you would like access to one of the journals, and if your library does not have online access, encourage your librarian to contact Ovid Technologies to gain access.

  3. Who from my institution can access AHA Journals Online?

    The subscription fee allows for unrestricted Internet access at one location for each of the five journals. Any user connecting from an authorized computer on your institutional network will be allowed access to AHA Journals Online.

  4. What is the definition of an Institutional Site?

    For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

    For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

  5. How will this work?

    When someone attempts to use any of the AHA Journals Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access AHA Journals Online simultaneously.

    If readers want to access any of the AHA Journals Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a member or individual (non-member) subscription.

  6. What subscription packages are available?

    Member Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, and the advantage of having password access to AHA Journals Online from any computer connected to the Internet.

    Members of an AHA Scientific Council also receive a 25% discount off all journal subscriptions, including online only subscriptions, and a discount off of registration for the annual AHA Scientific Sessions meeting. Please click on the links below for a complete list of member benefits and more information about member subscriptions.
    [Ordering Information] [Subscription Costs] [Benefits of AHA Council Membership]

    Individual (Non-Member) Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, and the advantage of having password access to Circulation Online from any computer connected to the Internet.
    [Ordering Information] [Subscripton Costs] [Benefits of AHA Council Membership]

    Institutional Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, and document delivery. Access is limited to computers within a particular set of internet IP addresses.
    [Ordering Information]

  7. How can I tell if my institution has subscribed to any of the AHA Journals Online?

    If your institution has a subscription to a title, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline, and GenBank links for that title. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

    If your institution has not subscribed, you can choose to access any of the AHA Journals Online with a member or individual (non-member) subscription.

  8. Can my institution subscribe only to the electronic version?

    Yes, online only subscriptions are available to institutions.

  9. Will we still be able to get the paper version? And for how long?

    Yes, if your institution is a print subscriber it will continue to receive the paper version along with the online access. Institutions that sign up for online only access will not receive a paper version.

  10. If any of our AHA Journals Online subscriptions expire and at some later date we reinstate our subscription(s), will we have access to all years of the electronic version?

    Yes, when you buy a subscription to one (or more) of the AHA Journals Online, you have access to all years of the database for that title while the subscription is active.

  11. How can I access the AHA Journals Online if I am not an AHA member and I don't have access through an institutional subscription?

    You may wish to apply for AHA membership or you may wish to purchase an Individual (Non-Member) print subscription, which includes access to the online version. By becoming a member of an AHA Council you may sign up for a print subscription at the discounted member rate. Online only subscriptions are also available. Without a subscription, you have access to tables of contents, abstracts, and full text searching (without full text viewing) at no cost and without having to register.

Still have questions?

Please contact:
American Heart Association Customer Service
Lippincott Williams & Wilkins
P.O. Box 1590
Hagerstown, MD 21740-1590
Phone: 1-800-787-8984 or 1-301-223-2307
Fax: 1-800-787-8985 or 1-301-223-2327
E-mail: ahaonline{at}lww.com